.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 18m | 138 MB
Instructor: Chris Ward
Gain an understanding of the world of IT Service Management (ITSM) through the eyes of the Information Technology Infrastructure Library (ITIL) framework. This course completes the journey towards ITIL® 4 Foundation certification.
Services are the primary way the organizations create value for themselves and others. In this course, ITIL® 4 Foundation: Service Value System, you'll learn foundational knowledge about the most widely used ITSM framework in the world. First, you'll explore the basic definitions of the ITIL® SVS. Next, you'll discover the Service Value Chain (SVC) and how it's the core of the entire system. Finally, you'll prepare for the ITIL® 4 Foundation exam by studying 15 of the most common practices used in the ITIL® 4 framework. When you're finished with this course, you'll have the skills and knowledge needed to understand the core concepts of the ITIL® framework.
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